Terms & Conditions

Concierge Traveller Terms & Conditions

 

It’s important you take a little time to read and fully understand our terms and conditions before you place a reservation and/or confirming a booking.

 

1. DEPOSIT & BOOKINGS

When you place a reservation with us, we will require a non-refundable deposit of $250 per person. We’ll take receipt of this deposit as confirmation of your travel arrangements and that you have read and understand our terms and conditions.

 

2. MAKING CHANGES

If you’d like to change your original booking after it has been confirm, we will charge an amendment fee of AU$55 per amendment to cover admin and communication costs. This is over and above any supplier feed.

 

Depending on the nature of the change, seasonal price adjustments, additional costs or cancellation fees may also be applicable.

 

3. FINAL PAYMENT

You will need to make payment in full subject to supplier deadlines and conditions.

 

4. CANCELLATIONS AND REFUNDS

If you cancel your reservation the following per person fee will apply (outside of any supplier cancellation penalties):

 

Once holding a confirmed Booking  – Loss of Deposit or Commitment Fee

Between 60 – 30 Days Of Departure - Up to 50% of total cost

Within 30 Days of departure - Up to 100% of total cost

After Departure - No Refund for any unused service(s)

 

The cancellation fees may change for what’s listed here, so please check when you book.

 

5. TRAVEL INSURANCE

We recommend that all travellers have Comprehensive Travel insurance for the full duration of their travel arrangements. You can ask your Advisor for advice on what kind of insurance policy is most relevant to you.

 

6. YOUR TRAVEL DOCUMENTS

You are required to be familiar with the appropriate travel documents needed for your holiday, including passport, visa and health requirements. You are responsible for all entry, exit, health laws, regulations, orders, demands or requirements of countries visited or transited. Passport and visa requirements are the responsibility of the traveller or your Advisor can assist you in obtaining any documentation you need.

 

You can access official travel advice issued by the Australian Department of Foreign Affairs and Trade by calling 1300 555 35 or visiting www.dfat.gov.au

We recommend you review this information before you place your booking and prior to your departure.

 

7. CONSUMER CLAIMS

If you experience any problems during your holiday it’s important that you contact your Advisor immediately, so we can help rectify the situation as quickly as possible with the relevant supplier. If this isn't possible and you wish to lodge a complaint, please write to us within 30 days of your return with copies of supporting documentation.

 

8. HOTEL DESCRIPTIONS, MAPS AND PHOTOGRAPHS

Hotel descriptions are based on the information we are provided by suppliers. Any facilities described can change at any time. Maps and photographs are included for general information and may not necessarily reflect actual locations or services. Hotel room photographs may not be specific to the actual room you’ll occupy.

 

9. RESPONSIBILITY

Concierge Traveller does not own, manage, control or operate any transportation, vehicle, any hotel or restaurant or any other supplier of services. We are a coordinator of these services, which are provided by independent operators who have their own terms and conditions and are subject to the laws of the country where the services are provided.

 

All services we provide are subject to the terms, conditions and limitations of liability imposed by our contractors, services and all services are subject to the laws of that country.

 

We exclude all liability for loss or damage that may arise from the action by a third party agent. We do not accept liability or any claim for compensation for any damage, loss, injury, delays, additional expenses or inconvenience caused by any events that are outside our control. The Booking Terms & Conditions, together with the passenger contract, are governed by the laws of the State of New South Wales.

 

10. NEWSLETTER SUBSCRIPTION & T&Cs

By signing up to our newsletters and sending us an enquiry, you agree to be sent marketing communications from Concierge Traveller. You can opt out of these communications at any time using the opt-out function on the electronic communications or call us and let us know.

11. CREDIT CARD MERCHANT FEES

Merchant fees will be applied to Visa, MasterCard, American Express and Diners purchases and refunds.

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Toll free 1800 047 047

International +61 2 8270 4800

Concierge House

332 Kent Street

Sydney NSW 2000

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