IMPORTANT
To ensure an enjoyable travel experience please read our terms and conditions prior to making a booking with us. These terms and conditions form an agreement between you and Concierge Traveller and govern the relationship between us. Before we proceed with any booking, we will need you to confirm you have read and understood these terms and conditions either by written or electronic acceptance. If there is anything you do not understand please contact us.
In organising your travel, we will use various suppliers each with their own terms and conditions related to the supply of their particular service. As a result, a separate contract is formed between you and each supplier and it will be your responsibility to fully inform yourself of their terms and conditions. Where possible we will identify all suppliers related to your booking.
You authorise us to act as your agent for the purpose of performing the services. You hereby grant to us the right and authority, throughout the term of this agreement, to arrange transactions and to recover refunds in respect of transactions. In performing the services we shall operate and have the status of your agent.
Concierge Traveller is operated by Global Sales & Advisory Services Pty Ltd (ABN 71 006 521 966) under a licencing agreement granted by Reed & Mackay Travel Australia Pty Limited (ABN 92 002 144 130).
Our agreement with you is governed by the laws of the State of New South Wales.
1. SCHEDULE OF FEES
To understand the charges for the services we provide, please review Schedule of Fees.
These fees are charged once the service has been provided and are therefore non-refundable.
Please be aware that we may receive commission from suppliers once their travel services has been provided.
2. PAYMENT
Payment of our fees is required at the time the services are provided.
Payment to suppliers will be based on their deadlines and conditions which will be confirmed to you at the time of booking confirmation.
Merchant fees relating to credit card payments will be passed on to you if they have been charged by the supplier.
All prices are quoted in Australian Dollars and subject to change until full payment is made. Price changes can occur for varied reasons including currency fluctuations, taxes and rate increases.
3. TRAVEL INSURANCE
It is highly recommended that you have comprehensive travel insurance for the full duration of your trip which is arranged before paying the first deposit to cover any unforeseen cancellations prior to travel commencing.
We can assist you in obtaining travel insurance.
4. TRAVEL DOCUMENTATION
You are required to be familiar with the appropriate travel documents required for your trip including passport, visa and health requirements. You are responsible for all entry, exit, health laws, regulations, orders, demands or requirements of countries visited or transited.
Your passport and visa requirements are your responsibility. We recommend that you check the Smarttraveller website for guidance: https://www.smartraveller.gov.au/. We can assist you in obtaining the documentation required.
Regulations require us to have copies of valid passports at the time of booking all international travel. Please be aware that passengers are not generally permitted to enter another country without 6 months passport validity.
It is your responsibility to check all documentation we provide you in a timely manner and to notify us of any errors to allow us sufficient time to make any necessary corrections.
Official travel advice issued by the Australian Department of Foreign Affairs and Trade is available by calling 1300 555 135 or by visiting their website www.dfat.gov.au. It is recommended that you familiarise yourself with the information pertinent to your circumstances prior to booking and again prior to your departure.
It is your responsibility to inform yourself about the health requirements necessary to take your trip. We recommend that you check the TravelDoctor website for guidance: www.traveldoctor.com.au.
5. CUSTOMER SATISFACTION
If you experience a problem during your trip you should contact us as soon as possible so we can assist in rectifying the situation. If this is not possible and you wish to lodge a complaint, please write to Concierge Traveller within 14 days of your return with copies of supporting documentation.
6. RESPONSIBILITY
Concierge Traveller does not own, manage, control or operate any transportation, vehicle, accommodation or tours. In our capacity as agent arranging bookings on behalf of suppliers, we rely on them to accurately describe their services whether visually or in writing. Whilst we endeavour to validate the accuracy of their descriptions, we cannot be held accountable for variations or guarantee the performance of our suppliers. If you think the supplier is falsely representing a service we will endeavour to resolve it directly with the supplier.
Concierge Traveller excludes all liability for loss or damage that may arise from the actions of third-party agents or suppliers. We do not accept liability for any claim for compensation for any damage, loss, injury, delays, cancellation and additional expenses or inconvenience caused by any events which are outside the control of Concierge Traveller.
7. FORCE MAJEURE
Neither party will be liable for any failure or delay in performing any obligation to the other party that is due to any of the following causes, to the extent it is beyond the reasonable control of the parties: act of god, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreak of infectious disease or any other public health crisis, civil commotion, natural catastrophe, governmental act or omission, changes in law or relations, national strike, fire, explosion, generalised lack of availability of raw materials or energy.
For the avoidance of doubt, Force Majeure shall not include (a) financial distress nor the inability of either party to make a profit or avoid a financial loss, (b) change in market prices or conditions, or (c) a party’s financial inability to perform its obligations hereunder.
8. DIRECT MARKETING
As a Concierge Traveller client, we will send you our travel information and offers from time to time. You can opt out of these communications at any time by using the opt-out function on the electronic communications or by calling to notify us. We will not provide your information to any third party for the purposes of marketing, only to make the travel arrangements you have requested.
FOR CUSTOMERS ONLY
For Concierge Traveller to proceed with your booking, please accept our Terms & Conditions above and Schedule of Service Fees by filling in the form below.